Privacy Notice

Information we collect

When you use the website request form, we collect the information you choose to provide, such as your name, email address, property ZIP code, loss type and description of what happened. That form is email-only and does not collect a phone number or enroll you in text messages.

If you voluntarily use the website chat widget, the widget may collect the contact information, message content and communication choices you submit there, including a mobile number when you choose to provide one. The messaging provider may also process consent records and technical information needed to operate the service. We create a temporary hashed identifier derived from the network address to limit spam and abuse on the email request form.

How we use it

• To respond to your request and discuss possible services.
• To respond by email when you use the website request form.
• To contact you by phone or text only when you independently call us, ask for that contact, or provide your number and consent through the chat widget.
• To operate the messaging program, maintain consent and opt-out records, prevent abuse and comply with law.
• To meet applicable business, safety or legal obligations.

Mobile information and text-message consent

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

WaterFree does not sell or transfer SMS opt-in consent. Mobile information is used to provide the messages requested, operate the messaging program, maintain consent and opt-out records, prevent abuse and comply with law.

Text-message consent is optional and is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. See our Terms & Conditions for additional messaging terms.

Service providers

Website hosting, security, transactional email and customer-communication providers process information only as needed to operate the website, deliver your request and support the communication choices you make. WaterFree does not sell personal information. Do not submit policy or claim numbers, Social Security numbers, medical information, payment-card data or documents through the website form or chat widget.

Retention and choices

The website keeps only a temporary security event for rate limiting; the email-form details are delivered by email to WaterFree. Chat-widget and business communications may be retained as reasonably necessary to respond, provide services and meet legal obligations. You may ask about your information or request a correction by emailing admin@waterfreerestorationexperts.com. You can stop text messages at any time by replying STOP.

Contact

WaterFree Restoration Experts
Central Florida
(629) 217-5130
admin@waterfreerestorationexperts.com